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BikeLord FAQs

I bought a bike - what happens now?

Thanks for your purchase! BikeLord has sent a confirmation email to the email address you gave at the time of purchase. The bike will ship to the address you specified in the checkout page. If you cannot locate the email, please check your spam folder, as it may have ended up there.

How long does delivery take?

Orders ship via UPS or Fedex, and typically arrive within 3-5 business days from the time of purchase.

Can I have a bike shipped to me?

BikeLord delivery is available throughout the continental United States (excluding Alaska).

How much does delivery cost?

A flat fee of $49.99 is assessed per bicycle. Accessories added to the order do not incur additional charges.

Is it safe to use my credit card?

BikeLord transactions are processed with either Stripe or Paypal (your choice at the time of checkout). Both Stripe and Paypal are major, secure credit card processors. For that reason, all transactions are processed safely, securely and instantly. BikeLord does not store any credit card information.

How do sellers get paid?

After BikeLord confirms that the buyer has received the bicycle, the funds will be securely released to the seller.

Where is BikeLord located?

BikeLord is currently based in Austin, Texas.

What is your return policy?

You can view BikeLord's return policy for shipped orders here.

Is there a guarantee?

BikeLord offers a guarantee on shipped orders, which you can view here.